Housing Associations Empowering property managers and residents.

We understand the shortcomings of your existing housing management software…

Unable to log and manage defects efficiently

Incorrect/illegitimate defects logged leading to inaccurate data

Lack of visibility of defect progress leading to admin burden for the aftercare team having to chase up for updates

No audit trail (off-line conversations/emails/spreadsheets), risk to compliance with over reliance on paper processes

No performance metrics for principal contractors (PC) or defect cause analysis

No visibility of handover snagging data or End of Defect (EOD) progress

Offline and inefficient collaboration with PC – they are requested to update Excel spreadsheets and return to aftercare/development/defects officers to update systems

The manual process to assign a ‘repair’ to a PC

Very difficult to close the loop on a PC who has been nominated – have they accepted? Did they respond? Has an appointment been booked? Is it resolved? Primarily these conversations are taking place in different systems / channels

No ability to share defect data between customer contact teams and property managers, who then need to chase up the status of defects from the aftercare/defects department

Difficult to measure ‘actual’ performance against agreed SLA’s – reporting often polluted with poor quality misdiagnosed or illegitimate defects and outdated data

…and our off-the-shelf solution offers the following to our Housing Association clients

Accurate diagnosis of defect data. Reduces ambiguous defect logging where user error or misunderstanding

Greater visibility of the position of the defect across the organisation

Immediate nomination of defects to principal contractors (PC)

Real-time collaboration via ‘best of breed’ PC portals. (Your PC’s will gain access via your free portal)

Proven in the market – Currently over 20,000 construction sector/trade users using clixifix® daily to resolve reported defects from their housing partners

Real-time updates via sign-off framework with recorded proof of resolution on all resolved defects – far fewer defects reopened by residents

Eradicates the ‘he said, she said’. No more misunderstanding on defect status. Clear audit trail with evidence

No more requests for updates both from internal teams and external stakeholders such as Employers Agents (they can all use the platform for free)

Faster nomination and appointments functions – get defects resolved quicker

Guided workflows for defect data capture – a consistent approach to handover snagging and EODs.

Quickly understand your new build portfolio defects

Understanding the true status of the defects relating to your new build portfolio has never been easier. clixifix® enables your teams to deliver higher customer satisfaction through accurate updates and an understanding of the priorities and commentary around your logged defects and repairs. An easy-to-use ticket dashboard and activity feed keeps your teams in the loop at all times and reduces reliance on phone calls, emails and spreadsheets.

Track quality assurance of new homes

Ensure your new homes are delivered to a high standard before your new tenants and homeowners visit their homes for the first time. Keeping on top of any last-minute fixes and snags is simple to control and manage in clixifix® and supports your delivery of high-quality homes and your reputation.

Collaborate on residential projects with key stakeholders

clixifix® enables your teams to seamlessly engage with each level of key stakeholder, from tenants and residents to site managers and subcontractor networks. clixifix® facilitates defect resolution through an intuitive and customisable approach to collaboration. With freemium portals for your connected network and stakeholders, clixifix® digitises your defect and repair management processes without leaving anyone behind.

Deliver outstanding service and increase tenant and homeowner satisfaction

Deliver outstanding service and increase tenant satisfaction with improved operational team efficiency through a cost-effective network of verified trade professionals and better insights and decision-making with operational data all in one place. Use clixifix® to see the status of your schemes and projects at a glance. Our traffic light display allows for effortless planning of tasks and activities on a daily, weekly and monthly basis.