Housebuilders

Tech-savvy homebuyers are disrupting the industry.

clixifix® is a powerful Software-as-a-Service platform which empowers aftercare teams in the housebuilding sector.

Our award-winning software connects the housebuilder, subcontractors and homeowners. This enables Housebuilders to spend significantly less time on administration, which leads to lower costs and higher customer satisfaction

We understand the shortcomings of your existing approach…

Unable to log and manage defects efficiently

Incorrect/illegitimate defects logged on existing finance / ERP solutions or Excel spreadsheets

Lack of visibility of defect progress using the above methods

No audit trail (off-line conversations/emails / spreadsheets)

No performance metrics for subcontractors

No visibility of handover detail and snagging data

Offline and inefficient collaboration with the site team and subcontractors – they are requested to update Excel spreadsheets and return to the aftercare team to update systems

Manual process to assign a defect to a subcontractor

Very difficult to close the loop on a stakeholder who has been nominated – have they accepted? Did they respond? Has an appointment been booked? Is it resolved? Primarily these conversations are taking place in different systems / channels

No ability to share defect data between internal teams

Difficult to measure ‘actual’ performance against agreed SLA’s – reporting often polluted with poor quality misdiagnosed or illegitimate defects and outdated data

…and we have an off-the-shelf solution

Accurate diagnosis of defect data. Reduces ambiguous defect logging where user error or misunderstanding

Greater visibility of defects position across the organisation (regional / scheme / plot)

Simple nomination workflows of defects to scheme specific sub-contractors

Real-time collaboration via ‘best of breed’ subcontractor portals. (Your subbies will gain access via your free portal)

Proven in the market – Currently over 20,000 construction sector/trade users using clixifix® daily to resolve reported defects from their build and construction partners

Real-time updates via sign-off framework with recorded proof of resolution on all resolved defects – far fewer defects reopened by homeowners

Eradicates the ‘he said, she said’. No more misunderstanding on defect status. Clear audit trail with evidence

Reduces the volume of update requests

Faster nomination and appointments functions – get defects resolved quicker

Guided workflows for defect data capture – a consistent approach to handover snagging and quality framework.

Don’t take our word for it – Watch our short film below.

Galliard Homes

Founded in 1992, Galliard Homes is London’s largest privately owned residential developer, operating across the capital and Home Counties. They deliver high-quality residential and mixed-use projects in prestigious addresses and help regenerate up-and-coming locations.

‘clixifix® helped our defect management massively. We now action the jobs within the same day and reply to the customers in a prompt manner. Before we had clixifix®, we couldn’t see what was going on in the properties and with other jobs, it was just like we were going in there blind.

We found that not having a clear track of things would negatively affect our brand. The main feature that we use on clixifix® is communicating with our clients and subcontractors freely. This helps us to chase them on any outstanding defects. It is really easy to use. It allows tenants, aftercare team, management teams, and clixifix® themselves to communicate efficiently.

The implementation of the clixifix® system into Galliard Aftercare was seamless. Due to our positive experience, we have since recommended the system to other house builders that we work closely with.’

Lily Bosworth – Aftercare Manager. Galliard Homes

Use clixifix^® to

Give you a holistic view of all of your reported defects and repairs

Understanding the true story of your ongoing reported defects and repairs has never been easier, with clixifix® you can understand the narrative of your aftercare and keep your new homeowners up to date with the resolution of the issues they have with their home. clixifix® removes your reliance on spreadsheets and provides you with a solution which is the true digitisation of your aftercare processes.

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Understand your defect trends and contractor performance

Using clixifix® enables you to make data-driven business decisions relating to your defect trends and contractor performance. Deliver expectations by analysing your defect trends and delivering better customer satisfaction with a performant subcontractor network. Delivering work to a standard you and your homeowners expect. Reports are easy to use and can be exported for further interrogation across teams

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Collaborate with your contractor supply chain

At its core clixifix® is designed to support your requirements with communication across your teams and contractor supply chain. With the ability to provide your contractor network with access to their own clixifix® freemium portal, they are kept in the loop at all times and are enabled to be able to update you with the status of jobs and provide evidence. clixifix® gives your aftercare teams the confidence to deliver true updates of your customer’s logged issues more frequently and reduces your reliance on paper, emails and phone calls.

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Set defect management KPIs to manage customer expectations

Using clixifix® enables your teams to set KPIs to help you manage your customer’s expectations but also deliver on priorities more effectively. Setting KPIs in clixifix® is simple and it allows you to manage your contractor’s performance based on response and delivering effective results. With a simple-to-understand RAG view, your team can understand the true status of all of your logged defects and repair issues and be able to react accordingly to improve customer satisfaction.

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