clixifix® Customer Success Workshops are designed to support your teams
clixifix® is designed to be easy to use, however, we do understand that some of our users prefer to have a level of ‘hands-on’ support and training to roll out the software to their team and external users. Whether your user confidence is in need of some additional support or you want to understand the wider capabilities of clixifix® our customer success workshops can support you and your stakeholders requirements
Think strategy before technology
Ensure that your team embrace your new approach to aftercare and understand the value and efficiency gains from good communication and a streamlined process with all of your aftercare stakeholders.
Collaboration
Understand the impact and benefits to your team, subcontractors and importantly your clients from utilising clixifix® for your aftercare. Aim for customer care inbox zero with one version of the truth and understand your complete audit trail.
Introducing clixifix® to your
subcontractors
Support for your subcontractors and their enablement when using clixifix® and how to use the subcontractor portal. An outline of the numerous benefits for your subcontractors using clixifix® with the removal of manual paper-based processes.
Key Performance Indicators
Support with guidelines on typical response and repair times to assist with your business KPIs relating to aftercare.
Measure what matters
Guidance on understanding your data and how to measure your subcontractor’s performance across your defect categories.
Your Knowledge hub
Assistance with best practices in relation to your homeowner’s understanding of your aftercare processes and how to best demonstrate these.
Think strategy before technology
Ensure that your team embrace your new approach to aftercare and understand the value and efficiency gains from good communication and a streamlined process with all of your aftercare stakeholders.
Introducing clixifix® to your
subcontractors
Support for your subcontractors and their enablement when using clixifix® and how to use the subcontractor portal. An outline of the numerous benefits for your subcontractors using clixifix® with the removal of manual paper-based processes.
Measure what matters
Guidance on understanding your data and how to measure your subcontractor’s performance across your defect categories.
Collaboration
Understand the impact and benefits to your team, subcontractors and importantly your clients from utilising clixifix® for your aftercare. Aim for customer care inbox zero with one version of the truth and understand your complete audit trail.
Key Performance Indicators
Support with guidelines on typical response and repair times to assist with your business KPIs relating to aftercare.
Your Knowledge hub
Assistance with best practices in relation to your homeowner’s understanding of your aftercare processes and how to best demonstrate these.
We have together with our clients, through 1000+ hours of in-person sessions and workshops, created a best-in-class defect management framework that can be implemented quickly by utilising your existing supply chain or by adding additional capacity to your internal technicians.
Save time, improve aftercare performance, reduce complaints and enhance the customer experience.
clixifix® empowers construction companies and property managers to deliver more efficient defect management and repair services. We do this via our simple, powerful management platform.
It will reduce defect resolution times, uncover actionable data and can be used to share best practices with your team, improve staff retention, collaboration and confidence, as well as reducing complaints.
Get in touch below to discuss our success workshops.
Enquire
If you would like to arrange a workshop please complete the form below or get in touch with the team