Having an action plan in place is critical, agree who is going to respond to the negative criticism, have a plan in place to deal with escalated issues, resolve the issue and ensure that you protect...
Contrary to popular belief, the construction Industry is not all about the bricks and mortar, its all about the Customer Service. Its a fact, and the sooner you come to terms with this, the better...
In my last post, I explored some areas where both principal contractors and their registered provider partners could possibly learn from each other if they embraced the ethos of partnering. In this...
In my previous post on how to improve collaboration in your Construction company , I explored the 12 principles of collaboration and how to apply this to your construction business in simple terms....
GEORGE SELL meets the co-founder and managing director of clixifix, a customer care management application powered by a desire to offer better service to both house builder and home-owner. James...
In my last post on – The 5 top barriers to effective collaboration at your Construction Company… I expanded on the obstacles that I have experienced over the last number of years whilst...
Collaboration isn’t something new; it’s been around for many years. Simply put it’s about two or more people working together to create something or to achieve a shared goal. It’s the...
Most Construction Companies have one thing in common: they start off with fairly limited resources. When the time comes to create a Customer Care system or process, it makes sense that any business...
The number of new homes registered in the UK increased by 14% for the rolling quarter December to February compared to the same period last year, according to figures released by NHBC. (News Date:...
Working in Customer care in the Construction Industry can be a very difficult job. Whether you are dealing with a new home-owner or a large public sector client, they expect the same level of...
I am not a huge fan of acronyms or intialisms. Unfortunately the Construction and Software sectors are. We had a lively debate in our office last week regarding the difference between the two. I have...
So things are looking up on the production front… NHBC: Latest figures from NHBC detailing new home volumes across the UK have revealed a 19% increase in the number of new homes registered in...
