clixifix® has rationalised the process of recording and progressing customer care complaints which enables our customer-care co-ordinators to manage the entire process in one system and to track...

Technology is now available to help housebuilders before, during and after the sales process, and while early adopters are reaping the benefits, some are not yet switched on. RUPERT BATES explores...

For any house builder, it’s fundamental to the success of your business to keep your new homeowners happy. In very simplistic terms your customers are the only reason that your Construction...

clixifix®, Customer Care, simplified is knocking on the door of scooping a national award after being shortlisted for the Best IT System or APP at the Housing Excellence Awards 2015. The Housing...

Having an action plan in place is critical, agree who is going to respond to the negative criticism, have a plan in place to deal with escalated issues, resolve the issue and ensure that you protect...

Contrary to popular belief, the construction Industry is not all about the bricks and mortar, its all about the Customer Service. Its a fact, and the sooner you come to terms with this, the better...

In my last post, I explored some areas where both principal contractors and their registered provider partners could possibly learn from each other if they embraced the ethos of partnering. In this...

In my previous post on how to improve collaboration in your Construction company , I explored the 12 principles of collaboration and how to apply this to your construction business in simple terms....

GEORGE SELL meets the co-founder and managing director of clixifix, a customer care management application powered by a desire to offer better service to both house builder and home-owner. James...

In my last post on – The 5 top barriers to effective collaboration at your Construction Company… I expanded on the obstacles that I have experienced  over the last number of years whilst...

Collaboration isn’t something new; it’s been around for many years. Simply put it’s about two or more people working together to create something or to achieve a shared goal. It’s the...

Most Construction Companies have one thing in common: they start off with fairly limited resources. When the time comes to create a Customer Care system or process, it makes sense that any business...