We are thrilled to have won the innovation of the year award 2107 for Durham, Sunderland and South Tyneside.

The awards celebrate some of the best companies in the North East, with heats taking place in three parts of the region – Tyneside and Northumberland; Durham, Sunderland and South Tyneside; and Teesside – and the winners then going to the regional final in April.

Organised by The Journal and their sister paper on Teesside, The Gazette, the awards are held in association with the North East England Chamber of Commerce.

Congratulations and well done to our fantastic team here at clixifix.

James Farrell, Co-Founder and Managing Director of clixifix® Customer Care, simplified said

‘‘Handling defects and repairs is something that many House builders and Principal Contractors struggle with. Our research has shown that a huge number of construction companies are still using excel spreadsheets and email to manage reported defects and repairs.

clixifix® is a dedicated customer care application which has been written and developed from the inside out by industry experts.

We can empathise with companies who are struggling to get a handle on their reported defects and repairs. clixifix® takes the headache out of the Customer Care process by putting all of these reported issues in a single place, enabling the Principal Contractor or Housebuilder, their Registered Provider partners and their Sub-contractors to manage them together from one secured shared platform.

The clixifix® team has worked extremely hard over over the last 5 years continuously enhancing our application, its fantastic to hear our clients positive feedback and we are delighted to have won this award.

Huge congratulations to every finalist, we are looking forward to the to the regional final in April!”

Innovation Award Overview:

Purpose of Competition-

To identify and reward the company which has launched the most innovative new product/service in the North East in the calendar year 2016.

Judging Criteria-

The judges will consider all aspects of an innovative new product/service launch, including research and development, launch activity and the actual or likely commercial success of the product/service. Key success factors will include; degree of innovation, time taken to market, design process/best practice, market edge, USP, potential for growth/competition and profitability. Other factors might include job creation/safeguarding, environmental sustainability, use of teamwork, project management capability, customer delight/novelty factor and use of market research. Development to prototype stage only is expressly excluded from this award.

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