OUR COMPANY / CUSTOMER STORIES
Believe Housing
“Communication with tenants and contractors has vastly improved which has helped with KPIs. Contractors respond much more efficiently to the tickets raised and jobs are completed more quickly.”
https://www.believehousing.co.uk/
200+
County Durham
Housing Associations
Introduction
North East housing association Believe Housing says communication has vastly improved thanks to clixifix®.
Believe Housing’s Development Project Support, Maureen Haley explains the impact clixifix® has had on their processes:
As one of the largest housing associations in the North East of England, Believe Housing relies on strong communication. Defect and repair resolution software specialists clixifix® have been working closely with them to improve their workflow and communication.
Due to the positive impact of clixifix®, Believe Housing recommends that other businesses should integrate those functionalities into their communication.
Maureen explains that the Believe Housing team found the most effective features to be running reports for KPIs, raising tickets, and creating inspection lists. She also says that before they started using clixifix® it was impossible to compile reports.
Being able to resolve and deal with issues immediately has meant that there has been a decrease in the number of complaints.
Maureen praises the clixifix® team for the high level of customer service:
“The team had lots of support from clixifix®, thanks to videos and Teams meetings. With more advice, we will of course learn more about the reporting capabilities of clixifix®. They were excellent. They have answered all our queries and provided support when needed.”
Another area that was dramatically improved by clixifix® was the ability to report on outstanding tickets and contractors.
Maureen says:
‘It is much easier using clixifix®. We run a report weekly of outstanding tickets and pass it to the contractor for them to respond. I like how the dashboard shows how the contractor is performing which we can share with them.”
