5 star rating changes are coming – is your customer care ready?
Customer satisfaction is at the core of every great homebuilder – and the HBF Star Rating is the gold standard of...
5 Reasons Customer Care Matters in Construction
In the construction and housebuilding industry, efficient customer care is crucial for maintaining a strong reputation, ensuring...
Mental health challenges within the construction sector
Today is World Mental Health Day 2024, and with this focus on mental health in the workplace, we look at the alarming rates of...
Snagging: Leveraging Data for Superior Defect Management
The process of identifying and resolving defects, commonly known as snagging, is a significant pain point for new-build home...
Energy price rises put insulation centre stage
Better insulation makes our homes more energy efficient, so why isn’t it more of a priority? Let’s find out more. Energy...
Is the chancellor about to deliver a boost for housing associations?
A proposed change to social rents could provide much-needed help to housing associations. Let’s find out more. Recent years...
Can England build 1.5 million new homes in the next five years?
The new Labour government wants to revolutionise the way the country builds its houses. But is it achievable? Let’s find out...
How will the next general election impact the housing industry?
The UK general election is a key event which has the power to influence and affect various sectors, including the housing market....
How to build and nurture fruitful client relationships
Building long-term relationships with clients and effectively managing those relationships is essential in the construction,...
Digitising Defects in Customer Care for New Build Delivery Teams
Digital transformation is the integration of digital technology in all business processes to change the way organisations operate...
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