The Construction Industry – Is it all just Customer service?
Contrary to popular belief, the construction Industry is not all about the bricks and mortar, its all about the Customer Service....
What can Principal Contractors do to improve performance on defects and repairs?
In my last post, I explored some areas where both principal contractors and their registered provider partners could possibly...
Can Principal Contractors and Registered Providers learn from each other on Defects and Repairs?
In my previous post on how to improve collaboration in your Construction company , I explored the 12 principles of collaboration...
Showhouse Magazine Supply Chain interview. June 2014.
GEORGE SELL meets the co-founder and managing director of clixifix, a customer care management application powered by a desire to...
How to ensure your collaborative culture succeeds in your Construction Company.
In my last post on – The 5 top barriers to effective collaboration at your Construction Company… I expanded on the...
The 5 top barriers to effective collaboration at your Construction Company.
Collaboration isn’t something new; it’s been around for many years. Simply put it’s about two or more people working...
10 signs you’ve outgrown your homemade Customer Care system.
Most Construction Companies have one thing in common: they start off with fairly limited resources. When the time comes to create...
How empowering your customer care team will lead to excellent customer service.
Working in Customer care in the Construction Industry can be a very difficult job. Whether you are dealing with a new home-owner...
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