Lewisham Council

Lewisham is a vibrant and culturally diverse borough. This reflected in all aspects of daily life, from the response to the pandemic where the community rallied to support our most vulnerable residents, to the 170 languages spoken in our homes, schools and businesses. We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

We are committed to tackling inequalities so that everybody has the opportunity to succeed. The pandemic has shone a light on the disparities experienced by those from Black, Asian and Minority Ethnic (BAME) backgrounds in all areas of their lives. In November, Lewisham became the first local authority to commission a headcount study of high streets to better support our BAME independent retailers through Covid recovery and to champion the diversity of town centres.

As we plan ahead, we are working towards a fairer, greener, healthier and more economically sound future for all in Lewisham. This means continuing our efforts to tackle climate change for generations to come; ensuring that good health and wellbeing is equally accessible to everyone; and safeguarding local jobs and up-skilling residents with tools they need to succeed. Building on the community spirit and activism that has helped us through the pandemic, we are committed to creating a Future Lewisham we can all have a part in.

Chanice Ali (She/Her)

Development & Aftercare Officer at Lewisham Council

“I am thrilled to share my experience with Clixifix, a remarkable platform that has revolutionised our defect management process at Lewisham Council. Since implementing this solution, our ability to provide high-quality service to residents has reached new heights. Here’s why Clixifix has become an invaluable asset for our team.

One of the most significant benefits we’ve witnessed is the remarkable improvement in communication. Clixifix’s user-friendly interface allows us to streamline communication channels and ensure that all stakeholders are on the same page. By providing a centralized platform for reporting, tracking, and resolving defects, it has eliminated the confusion and inefficiencies associated with traditional communication methods. Residents can easily report issues, and our team can promptly address them, fostering a stronger sense of transparency and trust.

Furthermore, Clixifix has greatly enhanced our ability to manage timescales effectively.

The platform offers a comprehensive overview of all ongoing defect resolutions, allowing us to track progress, set realistic deadlines, and ensure timely completion. With automated notifications and reminders, we can easily stay on top of each task, reducing delays and improving overall project management. Our residents have noticed a significant reduction in the time it takes to address their concerns, resulting in higher satisfaction rates.

In terms of productivity, Clixifix has been a game-changer. The platform’s intuitive features and streamlined workflow have empowered our team to work more efficiently and collaboratively. Assigning tasks, sharing updates, and managing documents have become effortless processes, eliminating the need for cumbersome paperwork and unnecessary administrative overhead. As a result, we have experienced a boost in productivity, enabling us to handle a higher volume of defect management cases without sacrificing quality.”