OUR COMPANY / CUSTOMER STORIES
Purelake New Homes
Bromley based Purelake New Homes have built an enviable reputation of high quality and innovation across all their new homes projects.
https://www.purelake.co.uk
3+
London & Kent
Housebuilder
Introduction
Operating mainly in the South East London and North West Kent catchment area, they primarily undertake brownfield residential development and pride themselves on delivering a logical and uncomplicated approach to the development process.
With evolving customer expectations and new technologies available, the Purelake team recognised the need for reviewing their aftercare approach and researched the market for the best software to support them and we’re pleased they chose clixifix®.
The Purelake Customer Experience is now supported by clixifix®, with buyers able to access key information about their new home including How To Guides, warranty documentation and the ability to communicate directly with the customer care team leading to the overall buying and living in a new home experience being of the highest quality.
In turn, clixifix® enables the Purelake team to communicate with their supply chain in 1 central system so regular updates about issues logged are surfaced in real time and key reporting metrics including contractor performance and defect trend analysis are available in less than 5 clicks!
Marieanne, Purelakes Office Manager, said…
“After researching for many months and sitting through countless presentations, Fiona and clixifix® were the only company that understood what we needed and had made the effort to tailor their presentation specifically to our company and developments. The flexibility and user-friendly software meant they stood out a mile from the competition and in the end, were our only choice.”
