We understand the shortcomings of your existing customer care job management…

Unable to log and manage aftercare jobs efficiently, existing solutions are too difficult to use and disjointed

Incorrect/illegitimate defects logged on existing solutions or Excel spreadsheets

Lack of visibility of defect progress using the above methods, can’t see when it was logged, who was assigned or when it was rectified from one system

No audit trail (overreliance on off-line conversations/emails/spreadsheets/phone calls)

No performance metrics for subcontractors or defect trend analysis – difficult to learn from the data in this format

No visibility of handover details, captured on paper forms with illegible and difficult-to-process snagging data

Offline and inefficient collaboration with the site team and subcontractors – they are requested to update Excel spreadsheets and return to the aftercare team to update systems

The manual process to assign a defect to a subcontractor or site-based operatives. Job sheets are printed out and shared in advance

No ability to share defect data between internal teams or schedule surveys/appointments

Difficult to measure ‘actual’ performance against agreed SLA’s – reporting often polluted with poor quality misdiagnosed or illegitimate defects and outdated data

…and we have an off-the-shelf solution

Accurate diagnosis of defect data. Reduces ambiguous defect logging where user error or misunderstanding

Greater visibility of defects position across the business (regional / scheme/plot)

Simple nomination workflows of defects to technicians and engineers

Real-time collaboration via ‘best of breed’ client portals. (Your clients will gain access via your free portal)

Proven in the market – Currently over 20,000 construction sector/trade users using clixifix® daily to resolve reported defects from their build and construction partners

Real-time updates via sign-off framework with recorded proof of resolution on all resolved defects – far fewer defects reopened by clients

Eradicates the ‘he said, she said’. No more misunderstanding on defect status. Clear audit trail with evidence

No more requests for updates from internal teams

Faster nomination and appointments functions – get defects resolved quicker

Guided workflows for defect data capture – a consistent approach to handover snagging and quality framework.

Manage your jobs and tasks across your workforce

clixifix® aids your business in digitising your work allocation processes. As you receive jobs from your clients clixfix® ensures you are clear on which tasks are for completion and provides you and your teams with the functionality to assign these tasks to your workforce through their clixifix® portal. Assigning work to your teams is simple and through notifications, your team are kept up to date with which tasks are to be completed next. Complete with a nomination instruction your teams are aware of the work required of them and clixifix® gives them the ability to capture evidence of the work they have completed and any relevant commentary.

View all job information in one place

clixifix® for subcontractors ensures you have all information relating to a nominated task in one place. With digitised nomination instruction documentation and the ability to capture digital sign-off, everything you require for managing your tasks through to completion is simple in clixifix®. Accessible on any internet-enabled device you can provide your teams with access to the information that is key to them delivering a great service for your clients. clixifix® also provides your teams with the ability to manage your appointments and deliver an efficient service for your clients and partners.

Communicate directly with your clients via clixifix^®

Using clixifix® for your job management enables you to directly communicate through a series of portals and ensure that the necessary stakeholders are looped into conversations. Information relating to your nominations for your team members is visible across all of your defect tickets and ensures accurate information relating to tasks being completed is live and accurate. Update on comments are provided to your users in notifications so they know when something is in need of attention.

Understand key information live from your activity feed

The clixifix® activity feed gives your users access to information relating to your clixifix® account in chronological order. The feed is the centralised location for all of your activity in clixifix® giving you and your users a real-time and auditable data trail of events occurring in the platform. Symbols are used to identify information updates from various stakeholders in your business network helping you understand the conversation between your users and your clients. With interactable hyperlinks data relating to the live feed of information coming into your platform from the field is only a couple of clicks away.