Principal Contractors
Robust defect management from the palm of your hand

We understand the shortcomings of your existing defect management approach…

Unable to log and manage defects efficiently, existing solutions are too difficult to use and disjointedIncorrect/illegitimate defects logged on existing finance / ERP solutions or Excel spreadsheets

 Lack of visibility of defect progress using the above methods, can’t see when it was logged, who was assigned or when it was rectified from one system

No audit trail (overreliance on off-line conversations/emails/spreadsheets/phone calls)

No performance metrics for subcontractors or defect trend analysis – difficult to learn from the data in this format

No visibility of handover details, captured on paper forms with illegible and difficult-to-process snagging data

Offline and inefficient collaboration with the site team and subcontractors – they are requested to update Excel spreadsheets and return to the aftercare team to update systems

The manual process to assign a defect to a subcontractor or site-based operatives. Job sheets are printed out and shared in advance

No ability to share defect data between internal teams or schedule surveys/appointments

Difficult to measure ‘actual’ performance against agreed SLA’s – reporting often polluted with poor quality misdiagnosed or illegitimate defects and outdated data

…and we have an off-the-shelf solution

Accurate diagnosis of defect data. Reduces ambiguous defect logging where user error or misunderstanding

Greater visibility of defects position across the organisation (regional / scheme/plot)

Simple nomination workflows of defects to scheme specific sub-contractors

Real-time collaboration via ‘best of breed’ subcontractor portals. (Your subbies will gain access via your free portal)

Proven in the market – Currently over 20,000 construction sector/trade users using clixifix® daily to resolve reported defects from their build and construction partners

Real-time updates via sign-off framework with recorded proof of resolution on all resolved defects – far fewer defects reopened by homeowners

Eradicates the ‘he said, she said’. No more misunderstanding on defect status. Clear audit trail with evidence

No more requests for updates from internal teams

Faster nomination and appointments functions – get defects resolved quicker

Guided workflows for defect data capture – a consistent approach to handover snagging and quality framework.

Drive improved communication across your clients

clixifix® provides your teams with the ability to centralise the conversation relating to your defects and repair management across your portfolio. With collaboration as a key benefit to the platform, clixifix® allows all of your stakeholders to communicate with one another in a single solution. Keeping you up to date with the status of all of your logged defects clixifix® provides your stakeholders with the functionality to add comments and discussions with residents via each of their own portals and provide live updates and evidence captured from their device of choice. Utilising clixifix® to manage all of your defect and repair management in one platform will help your aftercare teams reduce the reliance on emails, phone calls and paper.

Effectively manage reactive defects and repairs

clixifix® provides your aftercare teams with accurate information relating to your reactive defects and repairs and enables them to react accordingly. With a RAG traffic light system and controllable KPIs your teams are provided with a solution that keeps your reactive defect data in one place. Understanding the problem in a centralised location provides strong visibility of what actions needed to be taken, by who and by when. With collaboration at the core of clixifix® your reactive defects are managed across your whole supply chain via their freemium portals to ensure better delivery of service and alignment of your data.

Proactively audit your defect data

Capturing all of your defect data in a centralised platform enables you to make smarter business decisions lead by your own data. Understanding the narrative of your defect trends, your own performance and your subcontractor’s performance gives you the intelligence you need to reduce your reactive defect occurrence and work towards better satisfaction of your clients and their residents. Understanding the whole picture with clixifix® is easy and the reporting tools are simple to use and can be exported for interrogation externally from clixifix®. Use live data to make more informed reactive decisions to take control of issues that are affecting your wider teams and deliver an overall better service.

Maintain your strong reputation

Through connected portals in clixifix®, you and your stakeholders are able to make a positive impact on your reputation and build stronger relationships with your clients and partners. The ability to reduce reliance on phone calls, emails, spreadsheets and paper forms gives your defect management processes the digitisation they need to ensure higher-quality results. Use real-time data to report on performance across your subcontractor network to ensure your reputation and expectations are met with evidence capture and streamlined communication. Using clixifix® provides your teams with the confidence that reputation is maintained and results are delivered on time.