Customer satisfaction is at the core of every great homebuilder – and the HBF Star Rating is the gold standard of recognition. But with changes coming in 2026, the game is evolving… Are you ready? 

Each year, the Home Builders Federation (HBF) awards home builders with a star rating of 1 to 5, based entirely on the voice of the customer. Through the National New Homes Survey, carried out by the NHBC, Premier Guarantee, and LABC Warranty, thousands of homeowners share feedback on their buying experience – feedback that determines your Star Rating.

 What does a Star Rating mean for your business?
It’s not just a badge – it’s a mark of trust. A high star rating gives future buyers confidence in your brand, helping you stand out in a competitive market. And with more emphasis than ever on transparency and customer care, this rating can influence both buyer decisions and your company’s reputation.

New for 2026: Changes You Need to Know
The Star Rating Scheme is changing. From 2026, ratings will be based on a composite score from both the 8-week and 9-month surveys – giving a fuller picture of customer satisfaction from move-in through to living in the home.

This shift reflects rising consumer expectations and highlights the importance of ongoing care and communication – because great homebuilders don’t just deliver quality homes, they deliver long-term support.

That’s where clixifix® helps. Our platform supports housebuilders in managing defects, improving communication, and delivering outstanding customer care – long after handover. With the 2026 Star Rating changes ahead, clixifix® gives you the tools to boost satisfaction and stay ahead.